What makes us best?
We believe in building strong relationships with our clients, which is why we assign a personal biller to serve as the main point of contact for each account. This allows us to gain a deep understanding of your specific billing needs and regional nuances, enabling us to provide you with personalized and efficient services. Our professional medical billers team works closely with your personal biller to ensure that all billing and claims are completed in a timely manner and patient calls are promptly responded to. From registration to follow up calls, our company makes sure that you receive the best at SMB Medical Billing.
As a privately-owned company, we understand the value of relationships and strive to foster an “all-hands-on-deck” approach to our business. This means that all of our team members are capable of working with all of our clients, providing you with a reliable and consistent level of service. We take pride in our medical claim management services expertise, working diligently to ensure that claims are submitted accurately and in a timely manner. This minimizes the risk of claim denials and delays in payments, ultimately improving the financial health of our clients.
At SMB Medical Billing, we are dedicated to helping your healthcare practice succeed. Our broad depth of experience allows us to quickly solve problems and keep your billing processes running smoothly. We use advanced analytics and reporting tools to monitor denial trends, prevent future denials, and optimize revenue cycle for our clients. Our team minimizes the risk of claim denials and delays, ensuring accurate and prompt payments to our clients.
Meet the Team of SMB Medical Billing Experts
Glen Sands President
Working at SMB Medical Billing over the years has been a huge blessing in my life. We have had the opportunity to partner with so many wonderful people across the country. I enjoy meeting new people, learning their story, & discovering how we can help them. Not to mention, I take great satisfaction in getting a new client and watching their reimbursements increase substantially as we handle their billing correctly and with diligence. Many times I hear, “I wish I had signed with SMB sooner; this is a game changer! I have been married to, the love of my life, Susan for 33 years. We have two grown sons, that share my love of fishing. Traveling is a big part of what we like to do. “Never going to the same place twice is our motto”, as there is so much to see and experience. We both enjoy eating at new restaurants, reading, going to movies, and being with family and friends. I would love to connect with you and hear how SMB can go to work handling all your billing needs!
Cheryl Sands Senior Vice President
Together, Glen Sands (my brother-in-law) and I started SMB Medical Billing in 2001. We wanted to have a billing company that exceeded all expectations. Our focus has always been on being fast, extremely accurate and focusing on Follow Up! I love working with our clients and making sure we take all the headaches off their plate so they can focus on patient care. What gets me up in the morning, besides my love of coffee, is meeting new people and watching them settle into our SMB family. I say “family” because that is what our clients become to us over the years. I have been married to my husband Greg for 23 years. Together we love to watch the KC Chiefs and Royals, eat at fun restaurants and connect with family and friends. Our favorite get-away destination is the beach! We have two grown married daughters. They live here in the KC area with their spouses, so we feel blessed. We have recently become grandparents for the first time, and we could not be more thrilled! In fact, we have our second one on the way soon, and we are very excited! I’ve been accused of spoiling on more than one occasion, and I plead guilty to that!
Tammy McMullen
Senior Vice President
I’ve been with SMB Medical Billing since 2008. I love being a part of a company who only has the best intentions for our clients and their growth. I know the importance of running a profitable business and how important knowing your bottom line is. I enjoy working with our doctors daily on improving their practice. My husband and I are huge Kansas City Chiefs fans. You will find us at every home game cheering them on. When we aren’t there we are planning our next beach get away!
Kendra Houston New Accounts Manager
I started my role in new accounts with SMB in 2016. My main focus is to ensure a quick, easy, and painless transition from your prior company to using SMB to service your billing needs. I work with your office to get your account set-up with government and commercial insurances for claims submissions. Do you have contracting/credentialing questions? I’m your person! I am well-versed in contracting and credentialing and am here to help guide you through any questions or issues that may arise. My husband, David, and I live on 10 acres and spend our time chasing around our toddler. We are loyal Chiefs and Royals fans and I’m trying to raise my daughter to be a Missouri Tiger (but my Wisconsin husband has other plans). Life is busy, but it’s fun and we try to spend it together.
Dot Suhr Director of Training and Implementation
I’ve been with SMB since 2009. My role is to train our new employees and try to keep up with the industry’s ever-changing billing rules. Along with this, I also conduct the HIPAA training for our staff. I’ve been married to my husband for 26 years. We have 2 grown children and our first grandchild arrived in 2022. To spend time with my family and friends – playing cards, camping, traveling, watching the Royals or Chiefs or just hanging out are my hobbies. This year’s new adventure for us is building a home.
Tami Evenson Director of Customer Service & Human Resource Liaison
I started with SMB in January of 2004. My main position with the company is managing the Customer Service and Delinquent Patient Accounts departments. In addition, my duties include being the Human Resource liaison. SMB Medical Billing handles accounts in 35 states across the country. We take care to handle all the incoming calls with care and compassion as we know we are a reflection of the Practice and our valued clients. My husband and I have been married 32 years and have 6 grandchildren. Being a GIGI is my favorite hobby! Our wish list includes an Alaskan cruise to visit the whales and hopefully we can get to that sooner rather than later!